Common Questions
Frequently Asked Questions
Answers to common questions about Telosko’s Managed IT services, enterprise infrastructure, and custom software capabilities.
We are an end-to-end Enterprise Technology Partner. Unlike traditional software agencies or basic IT shops, we manage both your digital platforms and physical infrastructure. Our 5 core pillars include: Managed IT Services, Infrastructure & Network Engineering, Cybersecurity, Custom Software/ERP Development, and Industrial IoT.
We effectively replace or augment your in-house IT department. Through our 24/7 NOC/SOC (Network and Security Operations Center), we proactively monitor your servers, networks, and endpoints. If an issue arises, our SLA-driven helpdesk resolves it remotely before it causes downtime.
Yes. We design and deploy high-availability data centers, enterprise Wi-Fi, SD-WAN for multi-branch connectivity, and next-generation firewalls to ensure your corporate infrastructure is resilient and secure.
Absolutely. Software engineering remains a core capability. We build highly scalable SaaS platforms, enterprise ERP integrations, and mobile ecosystems that integrate perfectly with the secure cloud infrastructure we manage for you.
Telosko One is our proprietary, flagship Business Management System. It is an enterprise-grade POS and ERP platform featuring native double-entry accounting, multi-branch syncing, and deep industry adaptability for retail, manufacturing, pharmacies, and hospitality.
Security is built into everything we do. We implement Zero Trust architectures, advanced endpoint protection, regular vulnerability audits, and deploy enterprise surveillance and biometric access control systems for physical site security.
An SLA is our formal commitment to you. We define guaranteed response times for critical, high, and normal priority IT issues. By utilizing proactive infrastructure monitoring and redundant cloud failovers, we are able to contractually guarantee 99.9% uptime for mission-critical operations.
Yes. We handle end-to-end cloud migrations to AWS, Azure, or our own dedicated Soft Host environments. We specialize in seamless transitions, ensuring zero data loss and minimizing operational downtime when migrating your on-premise legacy servers to modern cloud infrastructure.
Absolutely. As enterprise software engineers, we frequently build custom middleware, APIs, and microservices that connect modern digital platforms with aging legacy ERPs or databases, allowing you to modernize your workflows without completely replacing your core systems.
Yes, multi-branch operations are our specialty. We provide centralized IT management, deploy SD-WAN networks to connect all your branches securely, and offer a unified helpdesk that any of your store managers can contact 24/7 for immediate technical assistance.
Require immediate technical assistance?
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